Grupo Lagunas, located at Carretera Chetumal–Cancún km 12.5, Bacalar, Quintana Roo, Mexico, is responsible for processing the personal data collected through the Lagoona Curated Vacation Homes website. Information we may collect We may request identification and contact details, reservation information, stay dates, number of guests, special requests, information required for access registration and billing information when requested. Electronic payments may be processed by Smoobu, financial institutions or external payment providers. Grupo Lagunas does not store complete bank card details when they are processed directly by these platforms. Purposes of processing Personal data will be used to: • Manage and confirm reservations. • Process payments and billing requests. • Contact guests before, during and after their stay. • Register guests and manage access to Aldea Mayab. • Coordinate requested additional services. • Address questions, incidents, clarifications or complaints. • Comply with legal, tax, administrative and security obligations. Sharing of information Information may be shared only when necessary with Smoobu, payment processors, accommodation owners, Aldea Mayab management and security, competent authorities and providers directly involved in requested services. Some technology providers may process information outside Mexico according to their own privacy policies and applicable security measures. Personal data rights Data subjects may request access, correction, deletion or objection regarding the processing of their personal information. They may also withdraw consent or request limitations on its use. To exercise these rights, a request must be sent to [administracion@aldeamayab.com](mailto:administracion@aldeamayab.com) with the subject line “Data Rights,” including the applicant’s name, contact details, requested action and the information necessary to verify their identity. Cookies This website may use technical, functional or analytical cookies required for operation, security and measurement. Users can manage cookies through their browser settings and the consent options available on the website. Changes to this notice Any changes to this privacy statement will be published on this website. Last updated: September 2, 2026.